Selena Ando

  • Context

    11th Annual

    University of Washington’s

    Women in Informatics (WINFO) Hackathon
  • Deliverables

    User Persona

    Affinity Diagram Maps

    Low to High Fidelity Wireframes

    High Fidelity Prototype

    MVP

    Video Presentation

  • Tools & Concepts

    Secondary Research

    Ideation

    Low-Fidelity Prototyping

    High-Fidelity Prototyping

  • Accolades

    Best Impact Award

Problem Context

Hackathon Theme: Reframe, Build, Innovate Onwards.

“As we look around us, we examine problems from various perspectives to reframe our preconceptions, build better products and services, and innovate to make the world a better place.”

- Women in Informatics (WINFO) Team

  • Selecting a Problem Space

  • Recognizing the evolving landscape of Women's reproductive health legislation and widespread dissatisfaction with current solutions to menstrual inequities, we focused on 'period poverty’ -- an ongoing challenge lacking effective solutions, particularly impacting those from under-served and vulnerable communities.

What is Period Poverty?

“Inadequate access to menstrual hygiene tools and education, including but not limited to sanitary products, washing facilities, and waste management” -

🏳️‍🌈 Not everyone who menstruates is a woman and not all women menstruate!

12 hour time constraint: Ditching primary research in favor of secondary research

With limited time and resources, we omitted primary research. We dedicated the first 2 hours to conducting secondary and market research as thoroughly as possible, allowing us to still familiarize ourselves with the problem space, stakeholders, and existing solutions. Findings were organized into key ideas and themes.

Research Discoveies

More than a Monthly Inconvenience: A Multi-Faceted Issue that Detracts from the Quality of Life for Many

Secondary research demonstrated the complexity of period poverty as an issue with its impact extending well beyond a regular inconvenience, with detrimental impact to one’s social, mental, and financial well-being. This issue extends beyond one group of people, affecting many underserved and underrepresented communities.

  • 64%

    of Women

    2 out of 3

    of Low Income & Homeless

    3x Likely

    People of Color

  • Increased Risk of Infection

    Due to use of unsafe alternatives such as cloth and tissues

  • Low Self-Esteem & Confidence

    Young adults are more likely to have a lower perception of self

  • Skipped Opportunities

    As many as 1 in 4 miss opportunities due to these reasons

  • “DISGUSTING”

    “UNHYGIENIC”

    “SHAMEFUL”

  • A Deep Rooted Issue:
    Cultural and societal stigma is silencing the issues surrounding period poverty

    Due to menstruation being seen as a taboo in many cultures and religions, there is not enough open conversation regarding the struggles of being unable to meet these needs regularly. Many internalize their silent struggles, stagnating the progress towards significant changes.

How might we make menstrual products accessible for low-income, menstruating individuals in the U.S. who do not have the financial flexibility to regularly meet their menstrual needs?

Rapid Ideation

Prioritizing User Privacy

Pickup at Safe and Public Locations

To protect our target users who may be averse to adding their personal address for safety reasons, we included a pickup option at trusted, public locations such as a local Amazon pickup locker. Public access points have high visibility, greatly minimizing the possibility of danger and easing user anxiety.

Secure Database and Best Security Practices

Menstruation is extremely personal and our target users are a particularly vulnerable group. To keep user’s sensitive health data safe, we will be using a fully protected security system by implementing a multi-layered security strategy that secures the data itself, the access pathways, and the data infrastructures.

Personal Data is Controlled by Users in Settings

In the settings, users have the option of completely removing their health data and delivery address from our databases anytime. Users can also review what data is being accessed by us and how it is being used.

Inclusivity

No Reds or Stereotypically “Feminine” Colors

We avoided using direct blood imagery and reds as it is often associated with negative imagery, such as violence, aggression, and danger. To be inclusive of the different types of menstruators, we avoided stereotypically feminine color such as pinks. Menstruators don’t fit within any one mold, and our app aims to reaffirm this idea.

A Sustainable Business Model

You Don’t Need to Prove Your Need

Our primary concern was how we can protect these menstrual resources from being abused by bad actors with malicious intent. We thought of various forms of verification checks such as requiring income verification, but we quickly came to realize that this introduces another barrier to care for our intended users. Whether it was the complete exclusion of those without income or the additional time required to access products due to verification, all possibilities reduced accessibility. Rather than solve a problem, we would have exacerbated the pre-existing issue. Thus, we decided to drop the proof of need. While bad actors are always a possibility, we chose to believe in society’s innate good to be able to aid any who need it.

Inventory Managed by Community Volunteers and Optional User Feedback

The app requires accurate inventory amounts so that users can reliably use our app. Inventory checks will be essential so that no user makes a trip for resources only to be met with nothing. To incentivize inventory checks, we will have it be conducted primarily by community volunteers, with the key target demographic being high school students who need service hours. Optionally, users can self-report data on the app (i.e. how many products they took, if certain products are out of stock, etc.).

Non-Profit

To sustain our business, we determined it would be appropriate to register as a non-profit organization and apply for government funding and external grants. As this app is not designed with profit in mind, leveraging grants and funds is the best way to gather any necessary funding.

Partnering with Flo and local charities

The service is designed around a partnership model that extends beyond government funding and grants. We proposed collaborating with Flo, a widely used menstrual health app, and local charities to supply menstrual product and offset delivery costs.

This partnership creates mutual value for both organizations and the users. Within our app, users can optionally connect their Flo account, allowing them to receive automatic product deliver or pickup based on predicted menstrual cycle. In return, we would promote Flo as a trusted menstrual health resource, providing the company with an additional channel for user engagement and retention.

From a user’s perspective, this integration reduces cognitive load of planning ahead by automatically delivering their products. It also connects users with a credible platform for tracking and educating themselves on their menstrual health, empowering them to be proactive in their menstrual health.

Final Solution

Key Design Decisions

Reflection

Plan ahead and prioritize tasks to successfully navigate time constraints

Up until now, I’ve had anywhere between 3 months ~ 1 year to complete each design project. This time, we were tasked with creating a solution in under 12 hours. We immediately knew our usual design approach had to be modified for success.

We omitted user testing and usability testing. While these steps provide critical insight into users’ complex needs, mindset, and preferences, we didn’t have timely access to these users . Compromises had to be made during high-fidelity prototyping as well. During the final two hours of the challenge, we recognized it wouldn’t be possible to design all the features we initially planned. We decided to forego less important UI features, such as designing a detailed profile page.

Plan ahead and prioritize tasks to successfully navigate time constraints

This experience emphasized the importance of considering the impact of our design decisions on indirect stakeholders, such as the company. For instance, the guest industry professionals encouraged us to devise a business model that is financially sustainable in the long-term.

Selena Ando

  • Context

    11th Annual University of Washington’s Women in Informatics (WINFO) Hackathon

  • Deliverables

    User Persona

    Affinity Diagram Maps

    Low to High Fidelity Wireframes

    High Fidelity Prototype

    MVP

    Video Presentation

  • Tools & Concepts

    Secondary Research

    Ideation

    Low-Fidelity Prototyping

    High-Fidelity Prototyping

  • Accolades

    Best Impact Award

Problem Context

Hackathon Theme: Reframe, Build, Innovate Onwards.

“As we look around us, we examine problems from various perspectives to reframe our preconceptions, build better products and services, and innovate to make the world a better place.”

- Women in Informatics (WINFO) Team

  • Selecting a Problem Space

  • Recognizing the evolving landscape of Women's reproductive health legislation and widespread dissatisfaction with current solutions to menstrual inequities, we focused on 'period poverty’ -- an ongoing challenge lacking effective solutions, particularly impacting those from under-served and vulnerable communities.

What is Period Poverty?

“Inadequate access to menstrual hygiene tools and education, including but not limited to sanitary products, washing facilities, and waste management” -

🏳️‍🌈 Not everyone who menstruates is a woman and not all women menstruate!

12 hour time constraint: Ditching primary research in favor of secondary research

With limited time and resources, we omitted primary research. We dedicated the first 2 hours to conducting secondary and market research as thoroughly as possible, allowing us to still familiarize ourselves with the problem space, stakeholders, and existing solutions. Findings were organized into key ideas and themes.

Research Discoveies

More than a Monthly Inconvenience: A Multi-Faceted Issue that Detracts from the Quality of Life for Many

Secondary research demonstrated the complexity of period poverty as an issue with its impact extending well beyond a regular inconvenience, with detrimental impact to one’s social, mental, and financial well-being. This issue extends beyond one group of people, affecting many underserved and underrepresented communities.

  • 64%

    of Women

    2 out of 3

    of Low Income & Homeless

    3x Likely

    People of Color

  • Increased Risk of Infection

    Due to use of unsafe alternatives such as cloth and tissues

  • Low Self-Esteem & Confidence

    Young adults are more likely to have a lower perception of self

  • Skipped Opportunities

    As many as 1 in 4 miss opportunities due to these reasons

  • A Deep Rooted Issue:
    Cultural and societal stigma is silencing the issues surrounding period poverty

    Due to menstruation being seen as a taboo in many cultures and religions, there is not enough open conversation regarding the struggles of being unable to meet these needs regularly. Many internalize their silent struggles, stagnating the progress towards significant changes.

  • “DISGUSTING”

    “UNHYGIENIC”

    “SHAMEFUL”

How might we make menstrual products accessible for low-income, menstruating individuals in the U.S. who do not have the financial flexibility to regularly meet their menstrual needs?

Rapid Ideation

Key Design Decisions

Prioritizing User Privacy

Pickup at Safe and Public Locations

To protect our target users who may be averse to adding their personal address for safety reasons, we included a pickup option at trusted, public locations such as a local Amazon pickup locker. Public access points have high visibility, greatly minimizing the possibility of danger and easing user anxiety.

Secure Database and Best Security Practices

Menstruation is extremely personal and our target users are a particularly vulnerable group. To keep user’s sensitive health data safe, we will be using a fully protected security system by implementing a multi-layered security strategy that secures the data itself, the access pathways, and the data infrastructures.

Personal Data is Controlled by Users in Settings

In the settings, users have the option of completely removing their health data and delivery address from our databases anytime. Users can also review what data is being accessed by us and how it is being used.

Inclusivity

No Reds or Stereotypically “Feminine” Colors

We avoided using direct blood imagery and reds as it is often associated with negative imagery, such as violence, aggression, and danger. To be inclusive of the different types of menstruators, we avoided stereotypically feminine color such as pinks. Menstruators don’t fit within any one mold, and our app aims to reaffirm this idea.

A Sustainable Business Model

You Don’t Need to Prove Your Need

Our primary concern was how we can protect these menstrual resources from being abused by bad actors with malicious intent. We thought of various forms of verification checks such as requiring income verification, but we quickly came to realize that this introduces another barrier to care for our intended users. Whether it was the complete exclusion of those without income or the additional time required to access products due to verification, all possibilities reduced accessibility. Rather than solve a problem, we would have exacerbated the pre-existing issue. Thus, we decided to drop the proof of need. While bad actors are always a possibility, we chose to believe in society’s innate good to be able to aid any who need it.

Inventory Managed by Community Volunteers and Optional User Feedback

The app requires accurate inventory amounts so that users can reliably use our app. Inventory checks will be essential so that no user makes a trip for resources only to be met with nothing. To incentivize inventory checks, we will have it be conducted primarily by community volunteers, with the key target demographic being high school students who need service hours. Optionally, users can self-report data on the app (i.e. how many products they took, if certain products are out of stock, etc.).

Non-Profit

To sustain our business, we determined it would be appropriate to register as a non-profit organization and apply for government funding and external grants. As this app is not designed with profit in mind, leveraging grants and funds is the best way to gather any necessary funding.

Partnering with Flo and local charities

The service is designed around a partnership model that extends beyond government funding and grants. We proposed collaborating with Flo, a widely used menstrual health app, and local charities to supply menstrual product and offset delivery costs.

This partnership creates mutual value for both organizations and the users. Within our app, users can optionally connect their Flo account, allowing them to receive automatic product deliver or pickup based on predicted menstrual cycle. In return, we would promote Flo as a trusted menstrual health resource, providing the company with an additional channel for user engagement and retention.

From a user’s perspective, this integration reduces cognitive load of planning ahead by automatically delivering their products. It also connects users with a credible platform for tracking and educating themselves on their menstrual health, empowering them to be proactive in their menstrual health.

Final Solution

Reflection

Plan ahead and prioritize tasks to successfully navigate time constraints

Up until now, I’ve had anywhere between 3 months ~ 1 year to complete each design project. This time, we were tasked with creating a solution in under 12 hours. We immediately knew our usual design approach had to be modified for success.

We omitted user testing and usability testing. While these steps provide critical insight into users’ complex needs, mindset, and preferences, we didn’t have timely access to these users . Compromises had to be made during high-fidelity prototyping as well. During the final two hours of the challenge, we recognized it wouldn’t be possible to design all the features we initially planned. We decided to forego less important UI features, such as designing a detailed profile page.

Plan ahead and prioritize tasks to successfully navigate time constraints

This experience emphasized the importance of considering the impact of our design decisions on indirect stakeholders, such as the company. For instance, the guest industry professionals encouraged us to devise a business model that is financially sustainable in the long-term.

Selena Ando

  • Context

    11th Annual University of Washington’s Women in Informatics (WINFO) Hackathon

  • Deliverables

    User Persona

    Affinity Diagram Maps

    Low to High Fidelity Wireframes

    High Fidelity Prototype

    MVP

    Video Presentation

  • Tools & Concepts

    Secondary Research

    Ideation

    Low-Fidelity Prototyping

    High-Fidelity Prototyping

  • Accolades

    Best Impact Award

Problem Context

Hackathon Theme: Reframe, Build, Innovate Onwards.

“As we look around us, we examine problems from various perspectives to reframe our preconceptions, build better products and services, and innovate to make the world a better place.”

- Women in Informatics (WINFO) Team

  • Selecting a Problem Space

  • Recognizing the evolving landscape of Women's reproductive health legislation and widespread dissatisfaction with current solutions to menstrual inequities, we focused on 'period poverty’ -- an ongoing challenge lacking effective solutions, particularly impacting those from under-served and vulnerable communities.

What is Period Poverty?

“Inadequate access to menstrual hygiene tools and education, including but not limited to sanitary products, washing facilities, and waste management” -

🏳️‍🌈 Not everyone who menstruates is a woman and not all women menstruate!

12 hour time constraint: Ditching primary research in favor of secondary research

With limited time and resources, we omitted primary research. We dedicated the first 2 hours to conducting secondary and market research as thoroughly as possible, allowing us to still familiarize ourselves with the problem space, stakeholders, and existing solutions. Findings were organized into key ideas and themes.

Research Discoveries

More than a Monthly Inconvenience: A Multi-Faceted Issue that Detracts from the Quality of Life for Many

Secondary research demonstrated the complexity of period poverty as an issue with its impact extending well beyond a regular inconvenience, with detrimental impact to one’s social, mental, and financial well-being. This issue extends beyond one group of people, affecting many underserved and underrepresented communities.

  • 64%

    of Women

    2 out of 3

    of Low Income & Homeless

    3x Likely

    People of Color

  • Increased Risk of Infection

    Due to use of unsafe alternatives such as cloth and tissues

  • Low Self-Esteem & Confidence

    Young adults are more likely to have a lower perception of self

  • Skipped Opportunities

    As many as 1 in 4 miss opportunities due to these reasons

  • A Deep Rooted Issue:
    Cultural and societal stigma is silencing the issues surrounding period poverty

    Due to menstruation being seen as a taboo in many cultures and religions, there is not enough open conversation regarding the struggles of being unable to meet these needs regularly. Many internalize their silent struggles, stagnating the progress towards significant changes.

  • “DISGUSTING”

    “UNHYGIENIC”

    “SHAMEFUL”

How might we make menstrual products accessible for low-income, menstruating individuals in the U.S. who do not have the financial flexibility to regularly meet their menstrual needs?

Rapid Ideation

Key Design Decisions

Prioritizing User Privacy

Pickup at Safe and Public Locations

To protect our target users who may be averse to adding their personal address for safety reasons, we included a pickup option at trusted, public locations such as a local Amazon pickup locker. Public access points have high visibility, greatly minimizing the possibility of danger and easing user anxiety.

Secure Database and Best Security Practices

Menstruation is extremely personal and our target users are a particularly vulnerable group. To keep user’s sensitive health data safe, we will be using a fully protected security system by implementing a multi-layered security strategy that secures the data itself, the access pathways, and the data infrastructures.

Personal Data is Controlled by Users in Settings

In the settings, users have the option of completely removing their health data and delivery address from our databases anytime. Users can also review what data is being accessed by us and how it is being used. Transparency is key when dealing with sensitive data, and our intention is to give users complete agency over what they provide.

Inclusivity

No Reds or Stereotypical “Feminine” Colors

We avoided using direct blood imagery and reds as it is often associated with negative imagery, such as violence, aggression, and danger. To be inclusive of the different types of menstruators, we avoided stereotypically feminine color such as pinks. Menstruators don’t fit within any one mold, and our app aims to reaffirm this idea.

A Sustainable Business Model

You Don’t Need to Prove Your Need

Our primary concern was how we can protect these menstrual resources from being abused by bad actors with malicious intent. We thought of various forms of verification checks such as requiring income verification, but we quickly came to realize that this introduces another barrier to care for our intended users. Whether it was the complete exclusion of those without income or the additional time required to access products due to verification, all possibilities reduced accessibility. Rather than solve a problem, we would have exacerbated the pre-existing issue. Thus, we decided to drop the proof of need. While bad actors are always a possibility, we chose to believe in society’s innate good to be able to aid any who need it.

Inventory Managed by Community Volunteers and Optional User Feedback

The app requires accurate inventory amounts so that users can reliably use our app. Inventory checks will be essential so that no user makes a trip for resources only to be met with nothing. To incentivize inventory checks, we will have it be conducted primarily by community volunteers, with the key target demographic being high school students who need service hours. Optionally, users can self-report data on the app (i.e. how many products they took, if certain products are out of stock, etc.).

Non-Profit

To sustain our business, we determined it would be appropriate to register as a non-profit organization and apply for government funding and external grants. As this app is not designed with profit in mind, leveraging grants and funds is the best way to gather any necessary funding.

Partnering with Flo and local charities

The service is designed around a partnership model that extends beyond government funding and grants. We proposed collaborating with Flo, a widely used menstrual health app, and local charities to supply menstrual product and offset delivery costs.

This partnership creates mutual value for both organizations and the users. Within our app, users can optionally connect their Flo account, allowing them to receive automatic product deliver or pickup based on predicted menstrual cycle. In return, we would promote Flo as a trusted menstrual health resource, providing the company with an additional channel for user engagement and retention.

From a user’s perspective, this integration reduces cognitive load of planning ahead by automatically delivering their products. It also connects users with a credible platform for tracking and educating themselves on their menstrual health, empowering them to be proactive in their menstrual health.

Final Solution

Reflection

Plan ahead and prioritize tasks to successfully navigate time constraints

Up until now, I’ve had anywhere between 3 months ~ 1 year to complete each design project. This time, we were tasked with creating a solution in under 12 hours. We immediately knew our usual design approach had to be modified for success.

We omitted user testing and usability testing. While these steps provide critical insight into users’ complex needs, mindset, and preferences, we didn’t have timely access to these users . Compromises had to be made during high-fidelity prototyping as well. During the final two hours of the challenge, we recognized it wouldn’t be possible to design all the features we initially planned. We decided to forego less important UI features, such as designing a detailed profile page.

Plan ahead and prioritize tasks to successfully navigate time constraints

This experience emphasized the importance of considering the impact of our design decisions on indirect stakeholders, such as the company. For instance, the guest industry professionals encouraged us to devise a business model that is financially sustainable in the long-term.